Kat Kennan of Radical Customer Experience™️: The Beauty of Being Gentle in Business


In the dynamic landscape of the business world, the journey can sometimes feel relentless and challenging. Entrepreneurs are often lauded for their perseverance, determination, and sheer grit. However, there’s an equally significant, albeit less discussed, facet to achieving success – the importance of being gentle with oneself. Kat Kennan, CEO of Radical Customer Experience™️, recently shared some poignant insights on this very topic.

The spirit of entrepreneurship is not just about relentless hustle and tireless dedication. As Kat Kennan highlights, it’s also about recognizing our human limitations and vulnerabilities. The idea that success equates to a non-stop grind is not just unsustainable; it’s potentially harmful. Kennan’s views shed light on a more compassionate, human-centered approach to business and personal growth.

In an upcoming episode with the Marketing Strategy Academy podcast, Kat Kennan drew a parallel between trauma recovery and entrepreneurship. Just as one would be gentle with oneself during trauma recovery, the same grace should be extended in the professional world. The journey of an entrepreneur is riddled with highs and lows, trials and tribulations. It’s essential to acknowledge and respect our emotional and physical thresholds.

So, what does it look like to be gentle with oneself in a business setting? As Kat Kennan elaborated, it might be as uncomplicated as momentarily turning away from the desk to stare at the wall, allowing oneself a brief respite. It could be taking a stroll around the block to clear one’s head or even allowing oneself the grace to take a nap when needed. These seemingly small acts can go a long way in preserving one’s well-being and ensuring sustained productivity.

Business, at its core, is a human endeavor. And being human means being imperfect, occasionally feeling lost, and seeking solace. Life, as Kat Kennan aptly describes, is “really freaking hard.” We’re all traversing our paths, occasionally feeling a little lost or broken, and metaphorically “bumping into each other.” However, it’s in these shared experiences, these shared vulnerabilities, that there’s beauty.

While the business world often celebrates resilience and hard work, there’s an urgent need to also champion the act of pausing, reflecting, and being gentle with oneself. As Kat Kennan of Radical Customer Experience™️ so eloquently underscores, amidst the bustling pace of our professional lives, it’s vital to “remember to take a breath.”

For those interested in delving deeper into Kat Kennan’s insights, her podcast episode offers a wealth of knowledge and perspective. Recognizing our shared human experience and extending compassion to oneself and others is not just an act of kindness; it’s an essential component of sustainable success.


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